Jan 04

Apple iMac 27″ Dark Side Screen Failure – The Manufacturing Fault Apple Will NOT Admit!!

I have been an Apple desktop user pretty much ever since they moved to the Intel architecture and I have been pretty pleased with my Apple computers. Unlike the bad experience I had with Windows and PC’s the iMac and OSX have been really great for the sorts of things that I do all the time. More recently though the quality of the OSX updates have been less than perfect and its starting to feel a bit like Microsoft all over again with regular OS updates that need a computer re-boot – anyway, I digress…!

One of the computers I use at work is an iMac 27″ and a few months ago the screen backlight failed, first it flickered and then half the screen went dark. So I call Apple and explain the problem and because my computer was a few months out of warranty they said my only option was to take the computer into an Apple store where they will fix it but I will have to pay for the repair – I decided not to do that because it would mean being without the computer and I need my computer at work so I decided to live with the half dark screen.

While looking around the apple support community forums I found out recently that although Apple are staying tight-lipped about this problem it would appear that *alot* of people are having this exact same problem and Apple is charging £400+ a pop to repair it – by replacing the entire screen panel it would seem….the problem has been dubbed “The Dark Side Screen Problem”…

Over on the Apple support communty “Kaos2K” found the actual root cause of the problem which is actually a manufacturing fault although Apple has been refusing to admit it so far. The problem is, heat from the backlight/screen seems to cause a surface mount 6-pin connector to break away from the board its soldered too, the only explanation for this is a poor solder joint at the time of manufacture. The thread that describes the problem can be seen here: –

https://discussions.apple.com/thread/3081411

More recently Apple have been sued over this problem by one of their customers:

http://www.macrumors.com/2013/10/29/apple-hit-with-class-action-lawsuit-over-failing-27-imac-displays/

I accept that the fault probably lays with LG who make the actual panel but still Apple should be fighting the corner on behalf of their customers. I anticipate Apple loosing the case and are likely going to be compensating everyone who has had this problem.

Using the information “Kaos2K” posted I decided to make a video on fixing my iMac.

Having undertaken this repair I have absolutely no doubt that this fault is down to a manufacturing defect relating to the quality and specification of the soldering of the 6-pin connecter too the LED strip used as part of the backlight, there is no way that connector should simply “fall off” as it seems to be doing. Given Apple is the biggest technology company in the world and are so very proud of their hardware (as they should be) its is an utter disgrace that they have not recognised this problem and stood by their customers. With so much in the news last about how much cash Apple have its a shame that in a position like that they have decided not to stand up and take responsibility – shame on you Apple, its stuff like this that will drive your loyal customers back to Microsoft….